5-year plant guarantee
We grow all our full hardy plants outdoors through the year which makes them very tough. This makes us so confident about them that we offer a 5 year guarantee on any plants that we classify as fully hardy.
Fully hardy effectively means anything that should survive outside in a normal British winter.
Here's how it works:
1. Take a photo of the plant that hasn't survived - this helps us to record any problems with plant quality
2. Send the photo, along with a description of the problem and your order reference number to firstname.lastname@example.org
3. Our plant experts will review the photo to assess the issue
4. We will then either refund you or replace the plant
There are conditions may which may invalidate this guarantee, but they are few and far between, please see below for examples;
- Physical damage to a plant that is beyond our control e.g. bark damage caused by rabbits or damage by strimmers or lawn mowers.
- If a plant has failed due to neglect e.g. insufficient water during dry weather.
- We will guarantee a plant to its natural tolerance of hardiness. Extreme weather conditions may invalidate the guarantee on plants which are borderline hardy e.g. Acacia
- We will guarantee a plant for its natural lifespan however we cannot guarantee short-lived perennials for five years where their life expectancy is less e.g. certain herbaceous plants such as Gaura or Digitalis.
- All annual plants (bedding) and houseplants are excluded from this guarantee.
- Gift vouchers and delivery charges are non-refundable
- If we are unable to satisfy ourselves that the plant in question was purchased from Secret Gardening Club or that it has received good care, we reserve the right to refuse to process your request
Your statutory rights are not affected or altered by this guarantee. Hardy plants are defined as plants that can withstand exposure to cold temperatures. Any plants that are non-hardy are exempt from our Five Year Hardy Plant Guarantee.
Please note that you will be charged for delivery on replacement items.
We reserve the right to withdraw the guarantee at any time without notice