FAQs

A curation of our most frequent questions and enquiries for your reference! If the below cannot answer your question, please do get in touch.

I ordered a Summer Garden Box, when will it be sent?

We have started shipping the Summer garden boxes this week, w/c: 27/6. They will all be delivered by w/c@ 4/7.

My password for my account is not working. Please can you help?

We have recently moved to a new website. Your account has been moved across however you will need to reset your password here.

I can't see my past orders. Please can you help?

We have recently moved across to a new website. Only orders placed from the new website will be able to be seen in your account. WE DO STILL HAVE ACCESS TO OUR OLD SYSTEMS SHOULD YOU NEED TO GET IN TOUCH REGARDING A PREVIOUS ORDER.

My discount code is not working. Please can you help?

We have recently moved across to a new website. Whilst we transferred across all previous discount codes from the old system, it could be that an error has occurred during the transfer. If your discount code is not working please do email sam@yorkshirelavender.com

How do I become a Member? 

Sign up for free on our homepage to receive our weekly newsletter notifying members of our updated stock so you don't miss out on your favourite plants!

Do I need an account to place an order?

No. It is not necessary to create an account to place an order. 

I receive your emails, doesn't that mean I have an account? 

No, signing up to our newsletter and receiving our offers via email does not mean you have set up an account with us.  

How long does delivery take?

Please see our delivery page here

What size pots do your plants come in?

Unless otherwise stated they will come in a 9cm pot.